Our Contact

Address
Sapphire Property Services Ltd,
Sapphire House,
Roundtree Way, Norwich
NR7 8SQ

Telephone
01603 483355

Email
michael@sapphirepropertyservices.co.uk

What data do we collect from you?

When inputting your information on our website we collect the following information from you:

  • First Name
  • Last Name
  • Company Name
  • Country You Reside
  • Street Address
  • Town / City
  • Postcode
  • Phone Number (Optional)
  • Email Address
  • Notes of information that you submit

Your Account & Order Data.

We hold your data on a My SQL database server which is protected by https. Your data is held on our MySQL database server indefinitely. Why do we keep this information? We retain this information for the purposes of tracking historical orders of all of our customers. We can revert to any online order that you have made with us by searching our MySQL database and locating the information of your purchase.

Your Email Data.

We do not share any of your data with a 3rd party. We take your data and the protection of your data seriously and use your data only for purposes to benefit you (our customer) with regular updates of our business.

Analytical Data Tracking

Like millions of websites across the world, we rely on a tracking system to allow us to understand the behaviours of users on our website. This allows us to improve a whole host of features on our website, delivering the very best content to our users & customers. Our tracking system is provided by Google Analytics which are the most well known and used tracking system in the world. Google Analytics GDPR compliance and general information regarding how it tracks information can be found by click here.

Breach Notification

Under the GDPR, if our website experiences a data breach we are required to notify you immediately by email if you have been affected by the breach. A notification will be sent within 72 hours.

This occurs when personal information is passed to:

  • an unauthorized data processor or subcontractor
  • a non-GDPR compliant body
  • a third party without the knowledge of the data subject
  • a hacker

If you have any problems, questions or require support with our GDPR then please contact our Data Protection Officer – michael@sapphirepropertyservices.co.uk

All personal information that you provide is kept in accordance with the provisions of UK data protection laws. In no way will information be exploited within our trusted company and databases will never be sold or any information given to us is solely for our benefit. This includes all information gathered whether by email or postal addresses.

We use the information that we collect about you to process orders and to provide a greater, more personalized shopping experience. When you register, we need to know your name, e-mail address and delivery address as this information is used every time you order.

We also require a telephone number as we need this in case there is a problem with your order. 

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things; for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide mechanisms for online shopping and to enable traffic monitoring. We also use cookies to save your password so that you don’t have to re-enter it every time you visit our site.

Non-registered visitors to the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies.

Changes to the privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 16th August 2019.